How it Works
Try it on
For local Melbourne customers, contact us to arrange a time that suits you. A $25 fee is charged to try on. Please be aware that Beyond Your Wardrobe currently operates as an online store only, we do not have a permanent store or studio space. Therefore try on's are limited, but we will try our best to accommodate your request.
Peace of mind - insure your dress for $15 at checkout. Accidents happen
Where do you ship?
WE SHIP ANYWHERE IN AUSTRALIA!
We typically use Australia Post’s Express Post Service to deliver items to your door, although sometimes utilise other carriers in certain circumstances. Here is a list of commonly asked questions regarding our delivery, returns and refund policies.
Do I pay for postage?
No! – ALL postage costs and dry cleaning costs are included in our hire price - because we hate it when we think we are buying something for X and it ends up costing Y.
How long does it take to deliver my items?
‘Express Post’ by Australia post guaranteed next day delivery within the Express Post Network. Find out if you are in this network by checking the Australia Post website or contact us email@example.com prior to making a reservation.
If you live outside the network – delivery may take up to 3 days (typically 2 days).
Where can we post to?
We will post ANYWHERE in Australia! We also send to PO Boxes, business addresses & home addresses. It’s always best to send to an address where you know someone will be able to accept collection of a parcel. (This will avoid having to visit a post office to collect during their limited business hours). Check here to see if your postcode falls within the overnight guaranteed service.
Do I have to sign for my parcel?
No, although if you would like to sign on delivery please let us know at check out. Please note that once your parcel has been delivered by Australia Post it is then considered to be in your possession and you may be liable for any loss, damage or theft until the item is safely returned to BYW. If there is no safe place for your parcel to be left you must request signature on delivery.
What if I am not home?
Australia Post will typically endeavor to leave your parcel at the delivery address in the mail box if they consider it to be safe to leave– if this is not possible due to size, weather or otherwise, they will leave a card for collection at your nearest post office – please note that some post offices do not open on a weekend.
Can I get my items on the same day?
Yes – if you are in the Melbourne Metro area – speak to us about using same day delivery – some additional fees may apply.
Will you deliver to me on weekends?
Unfortunately Australia Post won’t deliver on weekends in most areas. If you have any special delivery instructions or requirements – contact us to discuss.
Can I track my items?
Yes! Once shipped – we will send you a tracking number to follow the status of your items! Sometimes to save time the tracking number will not be sent straight away. But don’t worry, we will have it on hand if you do need it urgently. For any concerns please contact firstname.lastname@example.org
How can I track my parcel?
Please enter the tracking number provided in the tracking section of the Australia Post Website. For any urgent questions regarding your delivery please contact Australia post on 13 76 78 and quote your tracking number, your delivery address and return address (PO Box 533, Carlton North VIC 3054) If a tracking number has not yet been provided please contact us by email email@example.com
What if I don’t receive my item on time?
If you do not receive your parcel for your event due to late delivery from Australia Post BYW will refund your full hire price provided you placed your online at least 3 days prior to your desired delivery date.
Please note – failure to accept or pick up a delivery from the post office will not be accepted as reason for refund. This also applies to large business addresses with mailroom facilities. If you are expecting a shipment it is your responsibility to check the designated delivery area for your business (pre-arranged with Aus post). Once marked by Australia Post as delivered, anything after that point is completely out of our control.
Please contact us immediately if your items have not been received & read our refund terms.
What if I would like to receive my dress today?
Please contact us by email firstname.lastname@example.org to see if the item requested is available for same day delivery. Same day bookings are only available within the Melbourne Metro area, please give as much notice as possible and we will do our best to arrange this for you.
How do I return my dress?
Returning your item is easy. There is no need to dry clean the item worn, simply use the return addressed express post satchel provided and lodge at your local post office or in a YELLOW express street post box before close of business on the first business day after your event. Please note that you must obtain a lodgement receipt from your local post office to prove that the item has been returned on time, otherwise you may be liable for late charges if there are any delays.