DELIVERY

Shipping is free, there are no additional costs! We recommend selecting a delivery date 1-2 days prior to your event date. All orders placed before 12pm Monday - Friday AEST will be processed and shipped on the same business day where required and subject to dress availability to send. We use the Australia Post Express delivery service which takes between 1-2 business days for all Metro areas. Please check the national delivery network to check whether your postcode qualifies for guaranteed next day delivery from Melbourne 3000. If your delivery postcode is outside the National Express delivery network please expect your parcel to take 2-3 days to arrive depending on the location (usually 2).

BYW operates online only, so each week we need to wait for items to be returned before they can be dry cleaned and sent out again- this happens no earlier than Tuesday or Wednesday. If you need your item to be delivered on a Tuesday or Wednesday (or earlier) please select the 8 day hire option from the Friday prior. If this is not done we cannot guarantee a Tuesday or Wednesday delivery.

For last minute hires we can offer same day delivery within Melbourne, or 2 hour delivery on a Saturday subject to availability. To arrange a last minute hire, or if you have any questions please email vanessa@beyondyourwardrobe.com.au . We have a courier that can deliver to you anywhere in the Melbourne CBD area within 2 hours, so if you find yourself in need of an outfit very fast minute we can arrange that by email!

RETURNS

Please place your worn clothing &/or accessories in the pre-paid return addressed envelope provided by us and drop off at your local Post Office over the counter to obtain a lodgement receipt and proof of return. All items must be returned on the next business day after your event prior to cut off time at your local Post Office (between 4-5pm depending on location). If your event falls on the weekend, your items MUST be express posted back before close of business on Monday- late fees will apply if this is not done. Please obtain a lodgement receipt as proof of return. There is no need to Dry Clean your items as we will take care of that. Any questions about returns please email vanessa@beyondyourwardrobe.com.au